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Anonymous User
Not applicable

BBC iPlayer on Smart Box

The BBC iPlayer app will not load on my Now TV smart box. It always has the same error message 'there was a problem loading iPlayer, this is normally intermittent so it's worth trying again' it has said this continuously for a few months. I have tried deleting the app and reinstalling to no avail. I have a standard Now TV box in another room and the iPlayer on there works just fine.

Can anybody suggest what may be going on or how I go about fixing it?

Many thanks
1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

@Anonymous User

 

The BBC IPlayer works fine on my NowTV smart box.

 

A quick question have you tried a factory reset on the smart box by going into the menu settings > system > advanced system settings > factory reset and enter the four digit code shown on your TV screen ?

 

Obviously please ignore my post if you have already tried this.

 

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11 REPLIES 11
Anonymous User
Not applicable

Again this is happening to me. A new smart tv box using a Samsung tv.
schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

The BBC IPlayer on my smart box has been rock solid, just wondering who is your ISP and the make and model number of your Router ?

 

I am guessing you have tried rebooting both your smart box and router to see if there is any improvement with the IPlayer App ?