28-08-2017 18:53
Solved! Go to Solution.
28-08-2017 19:27
@Anonymous User
The BBC IPlayer works fine on my NowTV smart box.
A quick question have you tried a factory reset on the smart box by going into the menu settings > system > advanced system settings > factory reset and enter the four digit code shown on your TV screen ?
Obviously please ignore my post if you have already tried this.
28-08-2017 18:55
@Anonymous User Hello 🙂
The iPlayer app is a third party app made by the BBC. Since reinstalling it hasn't helped, you may need to contact them over it. 😞
28-08-2017 19:27
@Anonymous User
The BBC IPlayer works fine on my NowTV smart box.
A quick question have you tried a factory reset on the smart box by going into the menu settings > system > advanced system settings > factory reset and enter the four digit code shown on your TV screen ?
Obviously please ignore my post if you have already tried this.
01-09-2017 13:48
@Anonymous User
I have read on the internet that some Samsung and Panasonic smart TV owners are currently having issues with the BBC IPlayer App where like you are experiencing on your smart box the BBC IPlayer page is continually loading.
My Panasonic TV BBC IPlayer app still seems to be working fine though.
Perhaps it might be worth contacting BBC IPlayer Help Dept to see what they say.
https://www.bbc.co.uk/iplayer/help/how-to-guides/getting-started/contact
30-08-2017 19:38
30-08-2017 22:11
@Anonymous User
That's weird, i would have thought a factory reset would have fixed your BBC IPlayer issues.
Couple of quick questions what BBC IPlayer software version is loaded onto your smart box (mine is version 2.4 build 80000026 which works fine on my smart box).
When in the BBC IPlayer settings have you selected the Beta option or standard IPlayer ?
Assuming under Video Quality you have selected Best, what happens if you change it to standard ?
Have you setup a BBC Account in the settings (i haven't on my box) ?
I don't think any of the above will have any bearing whatsoever, to be honest i am little baffled where the BBC IPlayer on your other nowtv box seems to work perfectly fine on the same home network.
Maybe somebody else will come up with some further suggestions.
21-10-2017 21:37
I have exactly the same issue on brand new now tv box. Just keeps showing loading then same error every time....about it being intermittent problem. Yet to be able to access iplayer but ithub, 4od ok.
06-09-2017 18:50