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Anonymous User
Not applicable

App store not loading

Am wanted to download 'My 5ive' from the app store. I scroll to the bottom, click app store and it's just  not loading any apps at all. I really wanted to watch something, but there is not list of any apps to download. Quite frustrating. I've checked for system updates, and there is none. Not had this problem before.

5 REPLIES 5
gavs82008
Legend 5
Legend 5

@Anonymous User 
As a suggestion you could try setting the box back to factory settings.

 

This can often squash random bugs in the system.

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Thanks. I just tried that and now I cant even set up the now tv box  typical lol. Error message 

"Activation plugin not downloaded: -4"

 

Apparently there are problems with users setting up now tv devices so am hoping it's just a temporary problem!

gavs82008
Legend 5
Legend 5

@Anonymous User 
Ah damn, sorry to have ###### up your box more! 

Perhaps jump onto Live chat to see what can be done.

https://help.nowtv.com/article/how-to-submit-a-complaint

Make sure to click “chat to an advisor”

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
Na it's cool. Not your fault! Grateful for the suggestion to be fair. If
there wasnt a problem with activating devices, it might have worked! Lol
Anonymous User
Not applicable

I'm having the same problem, trying to add an app but it's just stuck on loading..... If you find out why let me know.