18-04-2018 11:13
Hi,
I need to return a NOW box that has been sent to me despite my cancelling numerous times.
does anyone know the head office of NOW?
18-04-2018 11:24
@Anonymous User You'd need to get in touch with live chat to arrange the return. You can get to live chat from the Contact Us page
https://help.nowtv.com/get-in-touch
(expand the Anything Else section at the bottom for options)
More info here
https://help.nowtv.com/article/return-or-replace-now-tv-box-stick-or-accessories
19-04-2018 13:00 - edited 19-04-2018 13:00
@Anonymous User wrote:Hi,
I need to return a NOW box that has been sent to me despite my cancelling numerous times.
does anyone know the head office of NOW?
alternatively, you could use the resolver website.
https://www.resolver.co.uk/companies/nowtv-complaints/contact-detail
25-04-2018 6:58
18-06-2019 21:09
I have had a problem on the day of installation on the 18 April. They all agree I am correct and that it has been escalated on 3 occasions and every time I call I am made promises and the Managers never call back. I would like to nominate them for the WORST SERVICE OF THE CENTURY AWARD.
26-10-2019 15:20
This company seemed ok when they first started, it was small and well funded I imagine, so makes sense. But now suffers from being bigger than it can handle - hence the laughably poor service.
I was told I had months left on a contract on the 30 day rolling contract I joined with! Obviously I raised a complaint and requested a copy of the calls that had taken place between myself and NowTV.. I have requested this information 4 times over 3 months and still have received nothing, despite them agreeing to send it (as is everyone's right) and my raising a complaint every time.
Things have got so bad complaints have been submitted to the data protection commissioner.
I have dealt with bad companies before, but NowTV have created their very own low level! If you have issues with this company - take it further, these guys will wait you out!
21-02-2022 11:53
Hi
Does anyone know how to contact a manager at Now TV to get any resolution to no phone lines and no broadband, i thought SKY tv were bad until i realised Now TV were worse,
21-02-2022 12:13
@Anonymous User
Call the broadband team using the number in my signature below.
21-02-2022 12:19
They just say they will contact you back in 72 hours its been 6 days with no service at all! Terrible terrible experience.
21-02-2022 12:47
Hi
I tried calling no response on a loop and no answer to the email address