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Anonymous User
Not applicable

Activation plugin not downloaded:-4

Activation plugin not downloaded:-4
I have this error when trying to set up my new smart box just after connecting to Wifi
Any ideas how to resolve?
26 REPLIES 26
Anonymous User
Not applicable

I’m getting the same message how do I fix the problem 

Anonymous User
Not applicable

Why am I getting this error message too I’ve just purchased my smart stick tonight can someone please help me 

Anonymous User
Not applicable

Thank you so much for the secret menu it’s fixed my issue before I smashed it!!

4268
Legend 5
Legend 5

@Anonymous User are you using a VPN? Can you try using mobile hotspot just to set it up?
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
Not applicable
Hi tried mobile aswell as internet and no joy
I think it is the box
Anonymous User
Not applicable

None of these fixes work.

I contacted CS and they are aware but you have to wait for them to email you. They will not give a timeframe for this fix but it's widespread.

Anonymous User
Not applicable

Hi I’ve had my replacement box for 2months and still not being able connect and says , Activation plugin not downloaded:-4 glad I have a Amazon Fire Stick as a back up much easier to use out of the box 

NOW TV BOX SET FOR RECYCLING