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36deedee
Expert

9.3.3 build 4095-16 Freeview box update

D82FA83C-E604-4003-B7E7-355142C60F6F.jpeg

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So out off my 3 now tv freeview boxes 2 the other day updated to 9.3.3 build 4095-16

since then I’ve had the following problems

Boxes aren’t auto powering off when I turn off the tv’s ie they are staying on all night.

The tv guid will not load properly 

32 Replies
UKTVPlayapp
Expert

I have already updated my Freeview box to 9.3.3 build 4095. How do I roll back to the previous update.

36deedee
Expert

@Simon-J will the next roll out include the new homepage layout??

Simon-J
Community Manager
Community Manager

@36deedee 

 

I can't say for sure if that one will or it will just patch the issues. But the NOW TV Smart Box with Freeview is getting the new layout.

 

Thanks

 

Simon

Mark_Weinreb
Legend 5
Legend 5

@UKTVPlayapp Try this: home, home, home, home, home, ff, ff, ff, rew, rew, rew

 

this will take you to the secret screen where you can force a software update, or downgrade in this instanceimage.jpg

Saint1976
Elite 3

@Simon-J any news on the boxes/sticks not powering down? I'm still having to go through the work around of going to the app store and leaving the information page up.

UKTVPlayapp
Expert

I have just updated my box to version 9.3.3 build 4103 on my now tv smart box with Freeview now tv pushed that update my box.

36deedee
Expert

@UKTVPlayapp what has this update done??

UKTVPlayapp
Expert

They have fixed the bugs on the previous version. It’s an improvement but the big test will be tonight and tomorrow night with nations league games on sky sports.

sdan10
Scholar 3

will new update all now tv sticks at same time as last weeks football was bad watching it cutting out

UKTVPlayapp
Expert

I do not know. Have to checked Settings then System and System Update to check its available. I updated my box at 11.37pm last night when the now tv servers are its quietest. If an update is available on your stick update it late at night or early morning as the now servers are at it quickest as it will be less bug when updating it.

UKTVPlayapp
Expert

I have just updated at 3.17pm my box again to 9.3.3 build 4104.

Anonymous User
Not applicable

Had my response from CS which is basically tough and coff up £25 to get a stick.

 

Better companies than  Sky and NowTV out there so I will be off.