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jumbogfdhfgjhgj
Advocate

4k youtube videos not working ?

Standard youtube works fine but when I try to watch 4k content the box crashes, is there a fix for this or are 4k content not supported thanks.

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mark_suff
Expert

Re: 4k youtube videos not working ?

Until we get an update, you can use this temporary fix. Start playing  a HD video, then pause scroll left and click more options click the first option which will say HD (highlighted in blue) this is the quality setting in the pop up click on 1080p. Go back out. Doing this will mean next time you play a 4k video instaed of quality being auto selected it will play it back in 1080p and will work without crashing box. Hope this helps.

Mark.

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Tony-D
NOW TV Team
NOW TV Team

Re: 4k youtube videos not working ?

Reports of this hapening on Roku devices alike @jumbogfdhfgjhgj Hopefully we have an update this week. Thanks for writing in.

mark_suff
Expert

Re: 4k youtube videos not working ?

Until we get an update, you can use this temporary fix. Start playing  a HD video, then pause scroll left and click more options click the first option which will say HD (highlighted in blue) this is the quality setting in the pop up click on 1080p. Go back out. Doing this will mean next time you play a 4k video instaed of quality being auto selected it will play it back in 1080p and will work without crashing box. Hope this helps.

Mark.

View solution in original post

jumbogfdhfgjhgj
Advocate

Re: 4k youtube videos not working ?

Thanks very much Mark it works a treat

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SierraYankee99
Scholar

Re: 4k youtube videos not working ?


@mark_suff wrote:

Until we get an update, you can use this temporary fix. Start playing  a HD video, then pause scroll left and click more options click the first option which will say HD (highlighted in blue) this is the quality setting in the pop up click on 1080p. Go back out. Doing this will mean next time you play a 4k video instaed of quality being auto selected it will play it back in 1080p and will work without crashing box. Hope this helps.

Mark.


Thanks works for me too. Been annoying me for weeks this problem. 

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