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Anonymous User
Not applicable

4k youtube videos not working ?

Standard youtube works fine but when I try to watch 4k content the box crashes, is there a fix for this or are 4k content not supported thanks.

1 Solution
mark_suff
Expert

Until we get an update, you can use this temporary fix. Start playing  a HD video, then pause scroll left and click more options click the first option which will say HD (highlighted in blue) this is the quality setting in the pop up click on 1080p. Go back out. Doing this will mean next time you play a 4k video instaed of quality being auto selected it will play it back in 1080p and will work without crashing box. Hope this helps.

Mark.

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4 Replies
Tony-D
NOW Team Member
NOW Team Member

Reports of this hapening on Roku devices alike @Anonymous User Hopefully we have an update this week. Thanks for writing in.

mark_suff
Expert

Until we get an update, you can use this temporary fix. Start playing  a HD video, then pause scroll left and click more options click the first option which will say HD (highlighted in blue) this is the quality setting in the pop up click on 1080p. Go back out. Doing this will mean next time you play a 4k video instaed of quality being auto selected it will play it back in 1080p and will work without crashing box. Hope this helps.

Mark.

Anonymous User
Not applicable

Thanks very much Mark it works a treat

Anonymous User
Not applicable


@mark_suff wrote:

Until we get an update, you can use this temporary fix. Start playing  a HD video, then pause scroll left and click more options click the first option which will say HD (highlighted in blue) this is the quality setting in the pop up click on 1080p. Go back out. Doing this will mean next time you play a 4k video instaed of quality being auto selected it will play it back in 1080p and will work without crashing box. Hope this helps.

Mark.


Thanks works for me too. Been annoying me for weeks this problem.