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Occasional Poster
Posts: 2
Registered: ‎16-07-2017

2nd box. Same account. Different Wi-Fi router

Hi.
I have just bought a NOW TV smart box.
I have tried to sign in using account details we have with our BT TV bundle.

I am unable to sign in. But ts displaying 'ACCOUNT INVALID' - with an OVP_00026 code


I am using a different wifi network.
Should this matte
Occasional Poster
Posts: 2
Registered: ‎16-07-2017

Re: Cannot login through now tv box

I'm getting exactly same message.. I bought now TV smart hub today. Can't set up.
Any ideas? I'm logging in to account used at home address but I am at another address using a different WiFi router.

I am in UK.

I'm having no luck with this whatsoever
Elite 5
Posts: 4,944
Registered: ‎28-06-2014

Re: 2nd box. Same account. Different Wi-Fi router

@Rich1104 are the details you used the same as you used to sign in here? Do you have an active entertainment pass. If so these are not network dependent.

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor not staff so cannot help you with account matters I can just attempt to point you in the right direction.

Chat are open 8am to Midnight:

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Devices I am currently using for Now: Android app on Moto G5 Plus, Chromecast, LG TV, Smart box.
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NOW TV Team
Posts: 120
Registered: ‎11-07-2016

Re: Cannot login through now tv box

@Rich1104

 

Hi Welcome to the fourm, can you also check that you have signed up as a brand new customer with Nowtv and are not using any other sign in details belonging to any other company.