23-09-2020 15:31
Update - 23/09
A patch has now been released that should fix this issue. You may need to update your device, to do this:
Home x5
Fast Forward x3
Rewind x2
If you still see the issue after updating please let us know by replying here.
We're aware of some sticks showing "Sorry NOW TV is currently unavailable when trying to watch content. We're working hard to fix this issue and will update customers when we have a resolution.
Meanwhile, as a possible workaround to this problem - pressing the back (arrow) button on your NOW TV remote should dismiss the the message and allow you to continue
Thanks
NOW TV Team
29-11-2020 18:06
Thanks, those two were the culprits. Silly billies.
29-11-2020 18:15 - edited 29-11-2020 18:16
Silly billie's? They're 'muppets' more like. Or something remarkably inept.
25-01-2021 15:55
haven’t used my set top box in a while, tried using it. At first it wouldn’t accept my account details, even after changing password. Unplugged the box as advised on the website, once plugged back in the message no longer supported on this device shows. Tried the fix on here using home button etc but nothing changes, not taken to another screen to update device.
25-01-2021 16:43
Set top box? Are you referring to the original *white* NowTV box? If so, it is deceased, they switched off support for them some months back & they no longer operate at all.
You should have received an email from then offering a new NowTV stick at a reduced price - you're probably too late now, but you could still try arguing with them and demand a replacement device.
25-01-2021 17:23
@Anonymous User
Just to follow up from the advice given by @Anonymous User it is also worth noting that Now TV is available on Amazon fire sticks.
From a personal standpoint the app on and device itself Amazon fire stick is far more reliable than the Now TV stick. So if you can I’d recommend purchasing an Amazon fire stick.
27-05-2022 18:06
ive just had my mums now tv box turn up and weve pluged in and it just comes up saying were sorry now tv is no longer supported on this device its brand new what am i supposed to do
its stupid my mum wants to have it set up and it wont work properly its the nowtv box
27-05-2022 18:24
@Anonymous User
Your saying brand new. What sort of box is it?
Black, white, smart box?
27-05-2022 20:25
If you mean the original 'white' NowTV box as shown at the top of this website:
https://www.cordbusters.co.uk/some-now-tv-boxes-will-stop-working/
then forget it. It's deceased. It'll never work as they terminated these devices about 2years ago.