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Community Manager
Posts: 219
Registered: ‎23-01-2017

Issue watching NOW TV on apple TV Devices 30/3/2018

[ Edited ]

We're aware of an issue that may be affecting All Apple TV customers watching both live and on-demand NOW TV via Gen 3 and 4 Apple TV Devices


As a work around please follow the below steps:

 

  1. Restart Apple TV
  2. Launch NowTV app - it will crash once
  3. Launch NowTV app again
  4. DO NOT use the settings - Sign in to NowTV - it will crash the app
  5. Select and play a piece of content
  6. NowTV app will ask you to sign in to account
  7. Accept T&Cs
  8. Sign in as normal.


Our technical teams are looking into this issue to see what is causing the NOW TV app to crash, but until we get things back up and running please can all customers use the workaround mentioned above or alternative devices.


We'll post more information here when we have an update. If you would like to be emailed when there is an update, click 'Topic Options' at the top of this post, then 'Subscribe'.

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Community Manager
Posts: 101
Registered: ‎21-06-2016

Re: Issue watching NOW TV on apple TV Devices 30/3/2018

 

Were sorry to hear that you may be experiencing issues logging in and playing out or trying to access the NOW TV App on apple TV Devices followed by an error message: "Auth Error,  Error Authenticating your device" this maybe as a result of the latest Apple Firmware release (11.3)

 

Currently the issue is still being investigated, but in the meantime here is a workaround that will get you back up and running.

 

Firstly please go to My Account > Manage Devices > Delete current Apple TV Device slot then follow the steps below:

 

1. Restart Apple TV 

2. Launch NOW TV app - it will crash once 
3. Launch NOW TV app again 
4. DO NOT use the settings - Sign in to NOW TV - it will crash the app 
5. Select and play a piece of content 
6. NOW TV app will ask you to sign in to account 
7. Accept T&Cs 
8. Sign in as normal.

 

This should get you up and working until a permanent fix is in place

 

Happy Watching