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Community Manager
Community Manager

New My Account Layout, feedback wanted!

Our NOW TV User Experience and Design Team need your help!

 

They are always thinking of new ideas to improve NOW TV and would love your feedback. 

 

Below you'll find an early mock up of an idea they've had for a new My Account page, that allows customers to access different areas. 

 

Have a look and let us know what you like or don't like. If you have any suggestions of how we can improve it, leave us a comment.

 

Thanks

Karl

*Any comments not related will be moved to the relevant section on the Community.

 

Screen 1.

MyAccount-Dashboard-Concept-01.jpg

 

 

 

 

Screen 2.

MyAccount-Dashboard-Concept-02.jpg

 

 

16 Replies
commanda6 Legend 5
Legend 5

Re: NOW TV Labs

Hi @Karl-F 

these mockups are from before the device restrictions changed aren't they there would be six slots listed now. Not four.

 

I think overview page would be a good idea for new users who haven't used the system before . However, it would be of limited use to seasoned users are seasoned users already know what the different menu options to. 

 

Purely from an ease-of-use point of view. Can we have a link which takes us straight to stored electronic vouchers (the ones you get when you buy NowTV hardware and activate it) . Currently, you have to go to the passes and vouchers section and then click on the 'my stored vouchers' button which only appears when you have a voucher stored on your account. The problem with how it is currently is that if the user gets confused about how to use the electronically stored vouchers. Other forum users can't point them straight to the relevant page unless they themselves have a voucher stored on their account because the link to that page does not appear

 


I do not work for now TV. I am simply a NowTV customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

If you find posts on the community useful or helpful can you give them Thanks By pressing the thumbs up button. If a post solves a problem you are having can you mark it as an accepted solution.
ukbobboy
Champion

Re: NOW TV Labs

@Karl-F  @commanda6 

 

Hi Karl

 

To be honest, I've no problems with the new proposed layout but I am somewhat disappointed that there is not a cancellation section, based on GDPR, so that users do not have to go through the current "hide and seek" method  in order to cancel their Now TV account.

 

 

UK Bob

chai
Scholar 2

Re: NOW TV Labs

Would be clearer if the active passes were shown one above the other (rather than side by side) like the also available passes, and could be improved by also including the pass expiry date info.

 

And as mentioned above it would be useful if it also listed the stored passes, or at least had a link to them.

schnapps Legend 5
Legend 5

Re: NOW TV Labs

Hi @Karl-F 

 

Quite happy with the existing Vouchers & Passes together with the Bills & Payment section to be honest.

 

Would like to see your saved vouchers that can be redeemed more clearly either on the top or bottom of the current Passes & Vouchers screen page, instead of clicking on a link under "Vouchers waiting for you".

 

Not familiar with the GDPR policy to be honest, but if it is not breaking any GDPR rules and is fully compliant, then i agree with @ukbobboy the ability for customers who wish to have their personal and bank details removed from your data base can be done somewhere under their My Account > Personal Details section by some simple easy method for them to follow and carry out if practically possible.

starman73
Expert

Re: NOW TV Labs


@chai wrote:

Would be clearer if the active passes were shown one above the other (rather than side by side) like the also available passes, and could be improved by also including the pass expiry date info.

 

And as mentioned above it would be useful if it also listed the stored passes, or at least had a link to them.


I agree.  Can we see the date that stored vouchers expire?  I am on the last couple of paper vouchers I got with old boxes/sticks, but now the new stored vouchers are on I can't contact chat and quote the code to get the expiry date.

chai
Scholar 2

Re: NOW TV Labs

To be clear I would like the active passes to show the next payment cost and due date.

 

However listing the expiry date of stored passes would be helpful too.

 

But do stored passes even have a time limit? I know vouchers/included passes are supposedly only valid for a year after purchase?

ClockEnd
Expert 2

Re: NOW TV Labs


@chai wrote:

To be clear I would like the active passes to show the next payment cost and due date.

 

However listing the expiry date of stored passes would be helpful too.

 

But do stored passes even have a time limit? I know vouchers/included passes are supposedly only valid for a year after purchase?


The passes that were included in the boxes could last for nearly 2 years. I got a monthly sports pass on 1 March 2018 with a Now tv stick. When I chatted with customer services I would told it expired on 23 jan 2020.   I have a cinema pass stored from my black Friday purchase of a new stick, but would like to know when it expires.  I also have 4 other sticks I purchased because the passes worked out cheaper that way. But not plugged any in yet.

Jennifer-H
NOW TV Design Team

Re: NOW TV Labs

Thanks for the feedback @commanda6, stored vouchers seems like a common theme so we’ll definitely look into that.

 

You’re right that one of the reasons we’re creating this page is to help new users see all the different things they can do to manage their accounts.

 

Do you think there are any changes we can make so the page would be more useful to a seasoned user? Would they want different information to new users?

 

Thanks

 

Jen

Jennifer-H
NOW TV Design Team

Re: NOW TV Labs

Thanks @chai 

Payment cost and due date on active Passes feels like it could make the Passes section more useful.

Which costs would be most important for you to see on this page, the total amount of your next bill or the breakdown of individual amounts for active Passes?

 

Thanks

 

Jen

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