21-04-2017 10:23 - edited 25-05-2017 19:35
The Now TV HUB is technically both a Router/Modem in one. You can use your own Router if you wish as we cannot stop you from doing this however Now TV would not offer support on this in anyway as we would prefer that customers use our own equipment and so we do not offer support for any 3rd party equipment. So if you choose to use a 3rd Party router then you would have to get the details to set this up yourself as we do not have individual settings for every router. Also if at some point you have technical issues and you contact our support team you would need to have the Now TV HUB plugged in when calling otherwise we can not troublehsoot any issues you may have at that time. I hope this gives a better understanding.
why do now tv not supply dual band routers ?
@Eddie-M Can you help here?
The decision was made to launch Now TV with the single band router as we were not sure if it would take off and if there would be a demand for it. However as we grow our bussiness other options will then become available down the line. Like Dual Band routers as its something we are looking in to offering in the future. At the moment though the normal HUB is what will be given when signing up until we launch other versions later down the line.
Thanks for the tag @caseyb1993
26-05-2017 18:08 - edited 26-05-2017 18:12