22-11-2016 8:55
22-11-2016 9:13
@Anonymous User
Welcome to the forum.
Have you tried plugging the router into your master socket to see if it picks up a connection? If nothing happens, your best bet is to give the Combo Team a call, you'll find the number on your My Account > My Passes page
22-11-2016 11:56
22-11-2016 12:09
21-03-2017 16:13
I'm having similar issues. I've been without broadband or phone for 3 days now and can't get an answer as to why. All I keep getting told is that it is with the "Tier 2 Team" and they can take up to 72 hours to contact me. I REALLY wish I'd just cancelled my Sky TV instead of being tempted by the combo deal and cancelling everything!!
09-04-2017 11:55 - edited 09-04-2017 12:04
Post removed and new thread started..
09-04-2017 12:00 - edited 09-04-2017 12:03
Broadband not active when stated it would be.
I had the same issue, should have gone live on the 27th Match, Now TV failed in their task and when I called the support line all they would say was, it is a third party issue and it is with the tier two team.
The first time I phone I was told of the failure to make the connection in time. After that is was lie after lie and always a third party issue. Strangely enough, having been told it was never because they had to order a new connection instead of a transfer, my line went live 10 days to the day after I complained about the failed line connection. Strange that, considering a new order takes 10 days?
The real issue is they failed in their task to make the connection but they will not tell you that. When this happens it is no longer a straight switch over, they have to ask for a new line connection with Open Reach and that takes 10 to 12 days. They keep you ocuppied with their story of third party issue until it is to late to think of switching back to another provider, because if you do you then have to wait 10 from when you order it. You are now waiting even longer.
NowTV as a company is a joke. You can never get anyone to be truthful about the issue, they just blame someelse and just tell you the same story until you leave them alone, all I ever wanted was the truth. I considered coming on here to see if anyone had the guts to speak to me because there is no where on the web site to make a complaint. Yes it offers it but when you select it it take you to the technical support page.
Well done NowTV, if you want to compete in the real world of big compnaies then try acting like one and sort out your issues. This kind of service is just not good enough to cut the mustard with the rest.
03-05-2017 11:25