Are you still having this issue? Or is everything working for you? According to our records you should be up and running now for the Combo if this is not the case please get in touch with the Combo team so this can get resolved quickly for you
To add to Eddie's advice, since you are a broadband customer, you will be able to call NOWTV to speak to the help team.
If you click "contact us" at the bottom of this link, a telephone number will show.
All working this evening. Many thanks. H
Great to hear!