Remove my bank details

[Anonymous User]

Please remove all my details from this account ASAP!!!

[Andy]

@Anonymous User

Welcome to the forum. NOW TV ask you to leave card details on your account for your account to remain active, so if you intend to come back at a later date or you have a NOW TV box that you will continue using I'd recommend leaving your card details on. You can always enable your payment PIN in your account http://account.nowtv.com/payment-pin if you want to make sure nobody in the household purchases passes by mistake.


However if you are sure you want your card details removed, you can ask live chat to do this for you. 

To get to live chat, go to the following help page and choose the live chat option.

http://https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv

PS if you are a Combo customer (get broadband and calls from NOW TV) then give them a ring instead to discuss cancelling the service.

[Anonymous User]

why did you not do as she asked? You drag everything out.

[4268]

@Anonymous User because this is a public forum and thus account matters are handled in private by the now team. They would privately verify her details with her and then remove the card.

[Anonymous User]

yes that would be great thanks.

[4268]

@Anonymous User have you been on to chat. You will need to go on between 8am and midnight. I noticed that you posted at 1:58am when no staff will be about.

[Anonymous User]

Where do I do this? On the Now tv website?

[4268]

@Anonymous User the red text on my posts is a link to Now contact. However https://help.nowtv.com/topic-page/a0R24000009zPQKEA2 chat may be busy but keep trying.