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Anonymous User
Not applicable

Recharges

why am I getting charged £9.99 every time I use NOWTV when I already get charged £7.99 for monthly package??
3 REPLIES 3
4268
Legend 5
Legend 5

@Anonymous User £9.99 is movies. £6.99 is Entertainment (increasing to £7.99 from August). If you are on a deal you pay less. You only pay once a month for each. Are you using the Now app?
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Anonymous User
Not applicable
Hi,

As you can see below I was charged twice for both entertainment & movies in July?

[image1.PNG]
4268
Legend 5
Legend 5

Ok the reason for double charges is duplicate account. Do you have more than one email? Did you have trouble getting set up? What you need to do is go on to chat. They can help identify the second account and arrange for it to be cancelled and refunded.

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.