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Anonymous User
Not applicable

Orange face internet

Can anyone tell me if NOW broadband is down in DE6 area. I have followed all the steps and still no luck. It has gone off at some time this morning.
Thanks
1 ACCEPTED SOLUTION
Anonymous User
Not applicable

Done all that. Thanks ever so much it's sorted

View solution in original post

7 REPLIES 7
Graham-S
NOW Team Member
NOW Team Member


@Anonymous User wrote:
Can anyone tell me if NOW broadband is down in DE6 area. I have followed all the steps and still no luck. It has gone off at some time this morning.
Thanks

Good evening Tril, we haven't had any reports of outages today in that area. Are you home right now?

Anonymous User
Not applicable

Yes we are homw
Graham-S
NOW Team Member
NOW Team Member

@Anonymous User wrote:
Yes we are homw

Cool ok, Please check out this link https://help.nowtv.com/article/having-trouble-with-your-broadband if you havent already just to check the service status in your area. You'll be ask to sign in firstly. Let us know how you get on.

Anonymous User
Not applicable

Done all that. Thanks ever so much it's sorted
Graham-S
NOW Team Member
NOW Team Member

@Anonymous User wrote:
Done all that. Thanks ever so much it's sorted

You're welcome Tril Smiley Happy

Anonymous User
Not applicable

I paid 27th October and next payment not due til 27th November so don't know how that works. Have had a new card.
Graham-S
NOW Team Member
NOW Team Member

@Anonymous User wrote:
I paid 27th October and next payment not due til 27th November so don't know how that works. Have had a new card.

Are you asking how to update your card details Tril?