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Anonymous User
Not applicable
‎31-08-2017 24:10

Now TV lower speed than sky broadband

It's now past the 10 day testing period and my measured broadband speed (cabled) is 16mb and 24ms using the now TV hub. It was 17mb and 20ms with sky using the n router. Why such a big difference? How can I get back my 17mb and 20ms?
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2 Replies
Andy
Legend 5
Legend 5
‎31-08-2017 8:48

@Anonymous User

 

You're not far off there so it may be that's what you will get from NOW TV as speeds fluctuate slightly all the time and taking speed test results on a wifi device isn't a precise art, but if you're concerned give the Combo Team a ring and they can check things out for you.

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Anonymous User
Not applicable
‎31-08-2017 9:41

In response to Andy

@Anonymous User@Andy Hi Guys, If you have no other devices connected and finding its still low then please contact the Broadband Support team on the following link https://help.nowtv.com/contact-us/managing-my-devices 

 

Ryan M

Social Media Team 

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