16-03-2017 17:26
16-03-2017 19:14
@Anonymous User wrote:
New customer to now tv went line on 13 march still no broadband just told to wait. Not happy. If it doesn't get better than this will be switching as soon as. Rubbish service 😔
@Anonymous User
Hi Steve 🙂
We are really sorry to hear about the delay with your order. In order for us to get an update on what is causing the delay and when its expected to be resolved we would need access to your account, this isnt something we can do via the community forum, when you have a chance if you can come visit us on live chat http://po.st/FA5j4K we can look into this for you.
Thanks,
Kymberly
26-04-2018 17:31
Hi, same problem, broadband supposed to be live but nothing happening
Account says please make overdue payment, when i click to do so, it says i have no payments due.
payments is supposed to be taken automatically from my account.
Not a great start to using nowtv
26-04-2018 17:42
Hi @Anonymous User
Is today your scheduled broadband activation live date ?
If so, nowtv says in their help articles and emails that your broadband could go live anytime up until midnight.
I would leave your hub switched on and connected until you see the three green lights on the front of the hub which means you are live,
With regards to the over due payment, did you see this red warning message when clicking My Account > Check Service Status on here ?
If so, i have been informed by one of the NowTV Senior Staff members to ignore the message and this overdue payment message will be automatically removed off the Check Service Status when your broadband goes live.
26-04-2018 17:49
Thanks for the info!
26-04-2018 21:03
16-03-2017 19:34
16-03-2017 19:59
@Anonymous User wrote:
With no broadband and sketchy 3G live chat not easy!
@Anonymous User
Sorry Steve i didnt realise, you can alternatively give us a call when you have a chance and one of our awesome team will look into this for you.
Thanks
Kymberly 🙂
16-03-2017 20:31
24-03-2017 19:03