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Anonymous User
Not applicable

‎16-07-2016 23:03

I want to cancel but can't

My payment is due tomorrow and I want to cancel. I have followed the instruction but I am getting the following message:

 

Entertainment Month PassApply a voucher

Suspended

You won't be able to cancel or apply a voucher to this pass while we're trying to take your payment.
 
I have tried following the instructions for contacting you but am taken on a continuous loop.
 
Please help!
 

 

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2 REPLIES 2
caseyb1993
Legend 5
Legend 5

‎16-07-2016 23:23 - edited ‎16-07-2016 23:23

@Anonymous User Hi 🙂

As this is account related, I recommend using live chat to speak to a team member.

http://help.nowtv.com/article/When-will-my-payment-be-taken

Click and scroll to the bottom and click the green contact us button. You will then see live chat. 🙂

 

Hours are 8am to midnight.

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
SeeMoreDigital
Legend 5
Legend 5

‎17-07-2016 9:25

In response to caseyb1993's comment

Hello NOW TV Team Members,

 

In order to aid escalation of this particular issue. Can this topic be moved into this forums dedicated Account, Offers & Promotions sub-section please?

 

Cheers

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