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Anonymous User
Not applicable

‎27-11-2016 13:59

I don't need the nowtv box

I believe when I purchased the NOW TV combo with the broadband, it automatically added an additional £50 to the bill to add the box and make it contractless. I was wondering if I can get the £50 back and return the box as I found that I haven't even used it once as my TV already as now TV and so does my ps4 pro.

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2 REPLIES 2
Andy
Legend 5
Legend 5

‎27-11-2016 14:35

@Anonymous User

 

The £50 fee is the setup fee for transferring your broadband and calls over to NOW TV rather than a specific fee for the box (it's more than the setup fee for the other options due to not being tied into a long term contract) so I doubt you would get a refund.

 

However I'd recommend giving the Combo Team a call to ask them direct. You'll find the number on your My Account > My Passes page

 

http://account.nowtv.com/passes

 

 

Anonymous User
Not applicable

‎28-11-2016 16:12

Hi @Anonymous User

 

With the NOW TV Combo you get the NOW TV Smart Box free as part of your Combo deal.

 

The £50 is an activation fee for the set-up of your broadband/line rental.

 

Thanks

Andy