10-09-2016 11:45
Solved! Go to Solution.
11-09-2016 18:23
10-09-2016 13:43
@Anonymous User
If you are in the first couple of weeks of service you might find the connection occasionally drops as NOW TV tweak your line to get the best stable connection.
If you are still having problems however, start off by checking the service status in your My Account > Check Service Status page to see if there are any known issues on your line
http://account.nowtv.com/check-service-status
If everything is reporting fine on that page, give the Combo Customer Service team a call and they can investigate further. You'll find the number on this page (make sure you are logged into the website first)
http://help.nowtv.com/contact-us/Check-lights-on-Hub
11-09-2016 8:34
11-09-2016 8:48
@Anonymous User
Possibly, if you are in the basic broadband package 10 Meg would be a good speed, although for fibre I'd expect it to be a higher. Speeds vary considerably from one location to another so it's hard to judge but you should have been given an estimated speed range when you signed up.
What generally happens is you start on as high a speed as your line allows, but sometimes this can be too high and causes errors on the line, so gradually your speed will be pulled back to reduce the errors to make your line as stable as possible. So you may well see drop-outs and a small pull back in speed over the first few days. Drop-outs should decrease as the line stabilises.
I would agree, see how it goes for the next couple of days and if you do still have problems or the speed isn't in the range advised ring the Combo Team, they will be able to troubleshoot the connection for you.
11-09-2016 18:14
11-09-2016 18:39
@Anonymous User
You really need to give the Combo Team a ring so they can troubleshoot the line to see if there's any issues. You'll find the number on your My Account > My Passes page