11-07-2017 11:51
How can I make someone call me back? I have an incident
Case ID: 02214786.
No matter how many emails I send no one ever comes back to me. When I call I get transfered from one person to another and no one knows anything, I will then eventually get cut off or promised a call back, which never ever happens!
I really lost my patience now
I no one contacts me today I want to make an official complaint, please someone let me know where.
13-07-2017 11:50
@Tony-DIt is getting ridiculous, another update that I need to wait until July 19th. WHAT IS HAPPENING?
Who is paying my mobile broadband until I get your broadband? I would at least expect some compensation, it is the least you can do. Or looking onto other options. I AM NOT WILLING TO WAIT FOREVER. Rubbish service.
13-07-2017 18:21
@Anonymous User
Hi Claudia, TonyD is off today, we have an update on your order, and an email has been sent in regards to this update.
13-07-2017 19:17
I know but an update telling me that you will have another update on the 19th doesn't help at all.
14-07-2017 16:12
@Tony-DCan you please CANCEL? It does not lead to anything and I am seriously annoyed to only get one update after another not saying anythingat all. SO FED UP. NEVER AGAIN NOW TV!
18-07-2017 11:28
@Tony-D@Anonymous UserPLEASE CANCEL MY ACCOUNT!
I found another provider now. Nothign ever comes out of waiting for another update. Please confirm the cancellation for me and please donlt ask me again to phone someone for that, I am truly fed up. Thanks Claudia
12-07-2017 20:53
13-07-2017 8:42
I only know that it is some kind of openreach problem, but why it takes so long to sort out and why their customer service in regards to that is non existant I don't know.
18-10-2017 3:05