I've had to contact them twice. Upload speed at it's highest is 0.81Mbps it's taking up to twenty minutes to send an email it's disgusting. They (NowTv) said and I quote " We Do Not Concentrate on upload speed". So they can advertise a download speed of say 60 Mbps and yet the upload speed will be 0.81Mbps. where is the justification in this. Also why are they allowed to record calls even though I don't consent but when I've mentioned I record all calls they terminate the call? A cat 5 cable, which you use doesn't only work one way. Sky needs to get a grip. Disgusting. Going to lose custom with they standards. Yes I'm having a bad day and this is the straw that's broke the camels back so to speak. I am going to take my custom to a better provider if this isn't sorted. Yet it's easy to fix. STOP TESTING MY LINE (it doesn't need tested for ten days) I ONLY WANT YOU TO SORT MY UPLOAD SPEED. You know this is a con. They give you a reasonable download speed, restrict your upload soeed, in the hope you'll not complain but go onto a higher package ie fibre. I think this is some way to run a piggy-back company from sky. Tax relief springs to mind.