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Anonymous User
Not applicable

Broadband buddy

It keeps telling me to change my broadband buddy settings but it takes me onto parental Controls. My parental controls are turned off because there are no young children so don't need any restrictions. I tried to live chat and they didn't help me at all they said I had to Contact sky to change my broadband settings which didn't make sense to me. Can someone help
20 REPLIES 20
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum.

 

The broadband controls are on the same page as the parental controls

 

https://account.nowtv.com/parental-pin

 

If you only see parental controls on that page you are probably logged into a different NOW TV account. To check go to your My Account > My Package page

 

https://account.nowtv.com/my-package

 

If you don’t see your combo listed there you need to sign out and sign back in with the correct username (if you are using your new Smart NOW TV box to watch NOW TV on try opening up the NOW TV app on that, going to the My Account screen and check the username there).

Anonymous User
Not applicable

Hi @Anonymous User

 

Thanks for getting in touch with us.

 

Are you able to try the steps supplied by @Anonymous User above?

 

Please let us know how you get on 🙂

 

Thanks

 

Rob

NOW TV Team

Anonymous User
Not applicable

Hi

 

I have the same issue, I have tried changing my Parental controls to no effect, I tried turning them off via Broadband Buddy, but nothing changes the restrictions remain.

 

Do I have to go through Now TV to get them turned off?

 

Steve

Anonymous User
Not applicable

i can not access my normal sites - i find it weird as the link to broadband buddy - also comes up with that being blocked - and sends me to the parental restrictions site - NO broadband buddy - and i only have ONE now tv account

 

 

so how on earth do i the bill payer, the only person in the house access MY now tv account and settings?

 

to be honest its not making a very good impression - the severe lack of help nor - no actual phone number - nor why the hell is everything blocked  when i was asked if i was bill payer - and i distinctively remembered saying - i am the only person in my house.

 

be a heck of lot better if you could run through an introduction to applying the settings when you first log in to your account

Andy
Legend 5
Legend 5

@Anonymous User

 

You should find the telephone number of the Combo team on your My Account > My Passes page

http://account.nowtv.com/passes

Anonymous User
Not applicable

Thanks, issue resolved through livechat to agent who fixed it directly. Thanks again
Anonymous User
Not applicable

I'm having the same problem . Help desk have no idea what I'm on about.
Totally frustrated now now they suggest I contact my broadband provider ....which is them ! Controls off but still not being able to acess any Web sites before 9pm at night ...and no way of changing this ...going to have to leave as Ithe really shouldn't be this dam hard ....
Andy
Legend 5
Legend 5

@Anonymous User

 

You can telephone the Combo Team to report this by ringing the number you'll find on your My Account > My Passes page

 

http://account.nowtv.com/passes

 

If you are a Combo customer, it's free to call from your home phone.

Anonymous User
Not applicable

Thank you I will give it a go Smiley Happy

Anonymous User
Not applicable

All of these methods don't work. I phoned the number and they have no idea what I'm talking about and live chat wont even let me on. Well done nowtv you officially have thee worst customer service of any broadband provider