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Anonymous User
Not applicable

Broadband buddy

It keeps telling me to change my broadband buddy settings but it takes me onto parental Controls. My parental controls are turned off because there are no young children so don't need any restrictions. I tried to live chat and they didn't help me at all they said I had to Contact sky to change my broadband settings which didn't make sense to me. Can someone help
20 REPLIES 20
Anonymous User
Not applicable

@Anonymous User Welcome to forums

 

I thought that Combo customers have a phone number to contact NowTV for help.

Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum.

 

Your Broadband Buddy settings are on the same page as your Parental Control settings

http://account.nowtv.com/parental-pin

 

If you don't see them you might be logged in with a different NOW TV account, make sure you login with the username that you used to sign up to the Combo deal with.

 

Anonymous User
Not applicable

Hi @Anonymous User

 

This guide below should help you setup your Broadband Buddy to your specifications.

 

http://help.nowtv.com/article/Set-up-and-manage-Broadband-Buddy

 

Thanks

Andy

Anonymous User
Not applicable

I'm having a similar issue to you and simply not getting anywhere. Broadband buddy is preventling me from accessing the back end of my website/server. Its not even permitting email from the same account server.  Everytime I select Broadband buddy to turn it off, the page doesn't connect. The erroe message is "

502 Bad Gateway: Registered endpoint failed to handle the request.

".

I can access my server from any other wired or wireless connection but not my own home broadband. I'm still on a trial period. Not sure if I'll be staying.

Anonymous User
Not applicable

Im having the exact same issue, any help from the company?

Anonymous User
Not applicable

@Anonymous User

 

If you ring or go onto Live chat on now TV you can get them to turn it off.
I'm thinking of leaving to I'm getting so many problems so far I'm not able
to watch any Now TV movies or entertainment I only paid the bill 6 days ago
they say it's to do with a linked account but they can't unlink it and when
I use that email to sign in now TV doesn't even recognise it. They haven't
helped me at all just keep putting me through the same process. I'm not
happy as I'm paying for services I can't use and now I'm tied into a 12
month bloody contract with something I can't use. Go to a different
provider now TV is good but this is ridiculous.

Anonymous User
Not applicable

I'm also getting the same issue and getting the error:

 

502 Bad Gateway: Registered endpoint failed to handle the request.
Anonymous User
Not applicable

FYI this is now resolved

Anonymous User
Not applicable

I have just found the same circular problem, when encountering a site blocked by the buddy (activated by default presumably) then directed to 'broadband buddy settings' only to arrive at TV parental controls. Useless. Has anyone succesfully found a way through to broadband controls?