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FayeIM
Advocate

Broadband Buddy

I haven't got the option to change my settings on the Broadband Buddy. It only gives me the option for the tv parental settings. Am i missing something? Help please!

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3 Replies
4268
Legend 5
Legend 5

Re: Broadband Buddy

Hi @FayeIM  I don't know if this help topic will have the information you require? http://help.nowtv.com/article/Set-up-and-manage-Broadband-Buddy

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.

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ianmck01
Advocate

Re: Broadband Buddy

Me too. It's ridiculous.

 

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Andy
Legend 5
Legend 5

Re: Broadband Buddy

@ianmck01 Make sure you're logged in with the NOW TV account that has your broadband billing set up on it, to check you are logged into the right account go to your My Account > My Package page and it should give details of your broadband.

 

If you are then the Broadband Buddy settings should be available on your My Account > Parental Controls page

 

https://account.nowtv.com/parental-pin

 

If it's not then try giving the broadband team a call and see if they can look into it for you.

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