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Anonymous User
Not applicable

‎04-09-2016 15:24

Broadband Buddy

I haven't got the option to change my settings on the Broadband Buddy. It only gives me the option for the tv parental settings. Am i missing something? Help please!
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3 REPLIES 3
4268
Legend 5
Legend 5

‎04-09-2016 15:41

Hi @Anonymous User  I don't know if this help topic will have the information you require? http://help.nowtv.com/article/Set-up-and-manage-Broadband-Buddy

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
ianmck01
Advocate

‎13-12-2017 20:28

Me too. It's ridiculous.

 

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Andy
Legend 5
Legend 5

‎14-12-2017 8:46

In response to ianmck01

@ianmck01 Make sure you're logged in with the NOW TV account that has your broadband billing set up on it, to check you are logged into the right account go to your My Account > My Package page and it should give details of your broadband.

 

If you are then the Broadband Buddy settings should be available on your My Account > Parental Controls page

 

https://account.nowtv.com/parental-pin

 

If it's not then try giving the broadband team a call and see if they can look into it for you.

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