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Anonymous User
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Broadband Buddy

I haven't got the option to change my settings on the Broadband Buddy. It only gives me the option for the tv parental settings. Am i missing something? Help please!
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Legend 5

Hi @Anonymous User  I don't know if this help topic will have the information you require?

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.

Me too. It's ridiculous.


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Legend 5

@ianmck01 Make sure you're logged in with the NOW TV account that has your broadband billing set up on it, to check you are logged into the right account go to your My Account > My Package page and it should give details of your broadband.


If you are then the Broadband Buddy settings should be available on your My Account > Parental Controls page


If it's not then try giving the broadband team a call and see if they can look into it for you.