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Anonymous User
Not applicable

‎18-10-2016 17:52

Activation day was yesterday but still no broadband. Very annoying

Plugged in my router  and NOWTV box yesterday, Monday October 17th, which was my activation date. Sadly no broadband connection and no dialling tone on my phone. Rang up customer services today and they said there is a "fault" in the street cabinet and they're sending an engineer out. previously had BT without  any problems with  phone or broadband.  Told  it would be rectified "within  five working days".  I'll be annoyed if they take my  first payment from the  proposed "activation date" - i.e yesterday - and not when it finally goes live. 

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Anonymous User
Not applicable

‎20-10-2016 10:43

Hi @Anonymous User

 

Sorry to hear about the issues with your NOW TV Combo.

 

We are unable to look into any account issues on the open forum, the best people to contact to answer your question would be our customer services team who you have contacted previously.

 

Thanks

Andy

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