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Anonymous User
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re: Poor broadband speed request to reprofile to 3db fastpath please

Dear Sir/Madam

 

I am experiencing poor broadband speeds, router stats are:

 

Downstream is 3754kbs

Upstream is 605kbps

Also I am on ADSL2+ Annex A.

 

Please can you ask your tech support department to reprofile my line to:

 

3db fastpath, ADSL2+ Annex M as my exchange supports Annex M.

 

I should be getting at least 5000kbps on this line, as I did with my previous ISP.

 

Many thanks

 

Mrs Roberts

 

2 REPLIES 2
Tony-D
NOW Team Member
NOW Team Member


wrote:

Dear Sir/Madam

 

I am experiencing poor broadband speeds, router stats are:

 

Downstream is 3754kbs

Upstream is 605kbps

Also I am on ADSL2+ Annex A.

 

Please can you ask your tech support department to reprofile my line to:

 

3db fastpath, ADSL2+ Annex M as my exchange supports Annex M.

 

I should be getting at least 5000kbps on this line, as I did with my previous ISP.

 

Many thanks

 

Mrs Roberts

 


Ok Mrs Roberts, i will email you now and we can discuss this further @Anonymous User

Tony-D
NOW Team Member
NOW Team Member

wrote:

wrote:

Dear Sir/Madam

 

I am experiencing poor broadband speeds, router stats are:

 

Downstream is 3754kbs

Upstream is 605kbps

Also I am on ADSL2+ Annex A.

 

Please can you ask your tech support department to reprofile my line to:

 

3db fastpath, ADSL2+ Annex M as my exchange supports Annex M.

 

I should be getting at least 5000kbps on this line, as I did with my previous ISP.

 

Many thanks

 

Mrs Roberts

 


Ok Mrs Roberts, i will email you now and we can discuss this further @Anonymous User


Nevermind, i can see you've already got in touch 🙂