24-04-2018 15:12
Solved! Go to Solution.
24-04-2018 15:27
Hi @Anonymous User
Is today the scheduled broadband activation date ?
If so you can plug in your nowtv hub router and see if the three lights on the front of the hub are showing green which means you are active.
Should the internet light show amber then there is still no internet connection yet and i would suggest leaving it a couple of hours and try rebooting the mains power again on the hub.
You can always go to My Account > Track My Order to check the activation process where nowtv do state that it could take up until midnight to go live.
24-04-2018 15:27
Hi @Anonymous User
Is today the scheduled broadband activation date ?
If so you can plug in your nowtv hub router and see if the three lights on the front of the hub are showing green which means you are active.
Should the internet light show amber then there is still no internet connection yet and i would suggest leaving it a couple of hours and try rebooting the mains power again on the hub.
You can always go to My Account > Track My Order to check the activation process where nowtv do state that it could take up until midnight to go live.
24-04-2018 20:49 - edited 24-04-2018 20:52
Hi @Anonymous User
Tomorrow morning I would leave the hub powered on, then if you don't get the three green lights on the front of the hub after a couple of hours then try rebooting the hub by temporary switching off the power for a minute or so then leave it switched on again for another few hours etc etc.
I would give it until sometime in the evening and if you are still not live go to My Account > Track My Order on here, where it should show the progress of your activation.
If you go into My Account > Track My Order sometime tonight and click on the drop down arrow below "Broadband and Phone Go Live" or "Self Install" there should be a telephone number and i would suggest write it down on a piece of paper just in case you need to phone the nowtv broadband team towards the end of tomorrow should your broadband doesn't go live.
25-04-2018 14:17
25-04-2018 14:22
Hi @Anonymous User
It does say on their help articles that it could take to midnight for your broadband activation to go live
Give it until sometime towards this evening, then call the broadband team for an update.
25-04-2018 14:50
26-04-2018 10:48
26-04-2018 13:13
Hi @Anonymous User
Glad your nowtv broadband activation went smoothly and you are up & running
The download and upload speeds on fab fibre will be dependent on how far the local street cabinet is to your home, the further away the lower the speeds (where my local cabinet is virtually outside my house under 30 m and i am getting about 38mbps down and 9.5mbps up).
More info here about broadband download and upload speeds together how to measure the incoming access line speed and the speed on your devices.
https://help.nowtv.com/article/broadband-speeds-explained