15-12-2017 21:28
My broadband went live yesterday on what was supposed to be the 76/20 package, but the speeds are very slow to the point of being unusable.
Unfortunately, I am in Germany until Christmas Eve, and my girlfriend is now stuck without internet.
The internet light on the hub 2 is green, and her PC is connected via ethernet cable. I've ran a line test from the NowTV site and it claims that everything is good. I'm not sure what else I can do remotely but she's quite angry about the lack of broadband and is already wishing we'd just paid more to renew with our previous supplier.
16-12-2017 8:26
@Anonymous User
Welcome to the forum. I'd recommend your girlfriend gives the broadband team a call (free from your home phone) and they can check the line and hub remotely and take her through some troubleshooting steps to hopefully sort her out.
02-01-2018 22:43
I completely agree. I wish I'd stayed with my previous supplier too, our WIFI is awful. Been with Now TV sinced June I think, roll on June 2018 so I can get rid. Never had such problems. Are you in a cooling off period, if so, take it !!