29-12-2017 21:01
29-12-2017 21:13
Hi @Anonymous User
I am not a NowTV Broadband customer, but perhaps this article linked below might point you in the right direction.
https://help.nowtv.com/article/Set-up-and-manage-Broadband-Buddy
29-12-2017 21:19
29-12-2017 21:22
Hi @Anonymous User
Not familiar with the NowTV broadband service, is there a telephone helpline number under My Account > My Package where you can contact the broadband team ?
29-12-2017 21:26
29-12-2017 21:30
Hi @Anonymous User
Perhaps @Andy last post in this thread below might help ?
https://community.nowtv.com/t5/NOW-TV-Combo/Broadband-Buddy/m-p/396415/highlight/true#M308
29-12-2017 23:27
13-03-2018 13:37
I have exactly the same problem. If I try to change my parental controls (or Broadband Buddy) I'm only given an option to change TV Controls, which I've now turned off but makes no difference as we don't use the TV, and just have broadband.
13-03-2018 14:09
@Anonymous User One possible reason could be you've signed in with the wrong account, go to your My Account > My Package page and it should give details of your broadband setup if you're logged into the right account.
But if you are logged into the right account and you stil don't get the Broadband Buddy controls then I'd suggest giving the broadband team a call and see if they can help. You can find the telephone number for the Broadband Team by going to your My Account > My Package page
https://account.nowtv.com/my-package
and click the Moving Home section.