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Anonymous User
Not applicable

Going live today but not BB

Hi guys it’s my go live day today 25/4 my phone line came on at around 10:30 -11am but my Broadband is still not working ( 19:08) I’m told it can be till midnight but I find it strange that the phone has been working most of the day but still no internet.
Have called the help line but It’s a 15 minutes wait to talk to someone.
Can anyone from the team give me an update please. Many thanks
2 REPLIES 2
Tony-D
NOW Team Member
NOW Team Member


@Anonymous User wrote:
Hi guys it’s my go live day today 25/4 my phone line came on at around 10:30 -11am but my Broadband is still not working ( 19:08) I’m told it can be till midnight but I find it strange that the phone has been working most of the day but still no internet.
Have called the help line but It’s a 15 minutes wait to talk to someone.
Can anyone from the team give me an update please. Many thanks

Yes @Anonymous User It may take up to midnight. I've checked your account and everything seems to normal so i wouldn't start worrying until you check after 12 midnight 🙂 Thanks for getting in touch.

Anonymous User
Not applicable

Now the morning after and still not working can someone please tell why this is!