18-04-2018 15:19
Hi,
I had fibre and phone activated yesterday and I've have been trying to get through on the phone to get Caller ID activated as it appears I cant do it online.
Crazy wait time on the phone of 30+ minutes last night and today doest seem any better. Please tell me this isn't the norm for NOWTV.
18-04-2018 15:33
Hi @Anonymous User
The broadband team phone helpline does seem pretty busy in the last few days, i phoned them yesterday myself and got through in about 15 minutes which was better than I was expecting (not sure the normal wait time on a quiet day mind).
You could always try contacting them on live chat or send them a message if you like.
Contact options in link below.
18-04-2018 16:49
@Anonymous User That's disappointing. I've been with NOW TV broadband for a couple of years now and I've never had to wait at all to get to an advisor - literally connected within a few seconds every time.
It's been a while since I last needed to call so I can only guess the offer they currently have on has lead to a large number of applications or queries given its been well publicised on the net. Hopefully once the offer is over and people are up and running things will return to normal.
18-04-2018 19:23
Thats ominous. Switching away from Plusnet partly because of long wait times. Hope its not out of the fire into the frying pan!!
18-04-2018 20:24
18-04-2018 20:28
18-04-2018 20:39
Hi @Anonymous User
Glad you got through on the broadband telephone helpline
My NowTV Fab Fibre is going live on the 27th of this month and like you i will need to phone them back once i have gone live to add the caller ID feature on my phone package for the additional cost of £1 per month
18-04-2018 20:26