cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Advocate

wifi connection

Hi, im having trouble connecting to my wifi, keeps saying my password is incorrect althought im using the one supplied with the box. Any ideas on how to resolve this?

Thanks,

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

0 Thanks
1 Reply
Highlighted
Legend 5
Legend 5

Re: wifi connection

@Gerard109

 

Welcome to the forum. Both the SSID (wifi network name) and wifi password are all in capital letters and numbers, you need to make sure you type it this way as passwords are case-sensitive (and make sure you don't confuse eg 1 with I or 0 with O). Also make sure you choose WPA2 as the encryption method and you are within range of the wifi network.

 

If you still have trouble, press the reset button on the back of the Hub for 10-15 seconds until you see the lights flash on the front, then let the router establish connection (up to a minute) and try again. 

 

And failing all that pop onto live chat who can help. 

You can get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom)

 

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

0 Thanks