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Advocate

open reach

how disgusting this is my girlfreind stayed in home for 2 days waiting for open reach to turn up not even a call nothing ..and now  she as to rebook till the 28th of deceber cant do anything cant contact her family cant do any shopping NOW TV siort it out 

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NOW TV Team
NOW TV Team

Re: open reach


@franktheplank7 wrote:

how disgusting this is my girlfreind stayed in home for 2 days waiting for open reach to turn up not even a call nothing ..and now  she as to rebook till the 28th of deceber cant do anything cant contact her family cant do any shopping NOW TV siort it out 


Hi @franktheplank7 I understand your frustration, especially as it's over the holiday period. Your girlfriend can email in or call us to see why the engineers didn't arrive. If we find that it was OpenReach who missed the appointment we can maybe bring the date forward but it wouldn't be guaranteed.

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Advocate

Re: open reach

well if you offer a service it shoud not be a lottery to get the broadband up and running

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Advocate

Re: open reach

well if you offer a service it shoud not be a lottery to get the broadband up and running

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