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Newbie

Can’t connect to wifi

Lights all seem normal. Nothing has changed with connection. No service issues reported. Keeps taking me back through the setup loop. Can’t connect to chat on the iPhone, the get in touch option doesn’t work on iPhone (and it’s the only connection I have because now tv broadband doesn’t work...) and no telephone number to get in touch. Any ideas?! 🤯

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Legend 5
Legend 5

Re: Can’t connect to wifi

 @Emmaquinn

 

Welcome to the forum. Is it just one particular device you can't connect, or no devices are connecting to the Internet? If you haven't already, power down your broadband router for a couple of minutes and then power back up again. 

 

If that doesn't help I'd recommend giving the broadband team a call (free from your home phone) and they can troubleshoot you. You can find the telephone number by going to your My Account > My Package page

https://account.nowtv.com/my-package


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This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

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