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Speaky2
Mentor

Re: why does my now tv box not recognise username and or password

Thanks Simon i have tried both if these ideas before, but I am willing to give them ago again, for the simple fact is I have nothing to lose, I will report back in the morning with my finding
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Andy Legend 5
Legend 5

Re: why does my now tv box not recognise username and or password

Hi @Speaky2

Yes a hard reset is holding a pin into the Reset hole for 15 seconds. Unlike the instructions on the help article this should be done with the cables still attached and box powered on. The box will reset and you will see the Let's Get Started screen and have to set up your wifi and NOW TV account details again.

If you still get an error message can you let us know what it says and at what stage in the setup process it appears.
bazinga
Expert 2

Re: why does my now tv box not recognise username and or password

You say you tried and can login using other devices? Have you made sure you have a free slot to watch on a new device ?
Speaky2
Mentor

Re: why does my now tv box not recognise username and or password

I have even took the steps to remove my working box to get the second box a free go at logging on the account but still it's the same error and Simon I also retried the two things that you asked me to do but I still get the same "unknown error has occurred" problem
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Community Manager
Community Manager

Re: why does my now tv box not recognise username and or password

Hi @Speaky2 , 

 

Thanks for getting in touch, I'm sorry for any inconvenience this has caused. 

 

Can you please try signing into the NOW TV App on a PC/Laptop  and then play content. 

 

Once you have done this can you please reset the NOW TV box and then try to sign in again?

 

Many Thanks, 

Karl 

NOW TV Team

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Speaky2
Mentor

Re: why does my now tv box not recognise username and or password

I have done the above and still getting the error, can I ask has anybody who has had this error had any luck fixing it? I have seen a lot of people complaining about the error but nobody seems to have said they have fixed it!
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ziafede
Advocate

Re: why does my now tv box is always buffering? even if my internet connection is excellent?

I got problems with my nowt box , we moved to another flat and now is not working nd the connection is excellent , what could be?

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Birgit-R
NOW TV Team (Retired)

Re: why does my now tv box is always buffering? even if my internet connection is excellent?

Hi @ziafede 

 

Thanks for getting in touch with us.

 

Sorry to hear that.

 

Can you please specify what exactly is happening, do you get any error messages or codes?

 

Have you tried any troubleshooting steps yet?

 

Kind regards,

 

Birgit

NOW TV Team

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Lilliehyde1
Observer

Re: why does my now tv box not recognise username and or password

We have recently had a replacement you view box but now tv is not recognising our sign in details.
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Ranj-S
NOW TV Team (Retired)

Re: why does my now tv box not recognise username and or password

Hi @Lilliehyde1 

 

Sorry to hear you're having issues signing into your Youview box. Can you sign in on any other device. If you can could you go to your 'my account' section and check the username and make sure it is the same details you are putting in your Youview box.

 

If the details are the same then please  to change your details. 

 

Thanks

 

Ranj

NOW TV Team

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