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CaraS
First Poster

Re: why does my now tv box not recognise username and or password

Hi, 

I have just signed up for a free trial Cinema pass. I am able to log on using my iPad and my Laptop. Unfortunately, when I come to log in to my white set top box, it says it it does not recognise an account with my details. 

I have tried the the above and watched part of a film on both my iPad and my laptop but the set top box still won’t recognise my account. 

I have switched the box off for several minutes and restarted it and still no change. Can you advise? 

Thabk you. 

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Peeperz
First Poster

Re: why does my now tv box not recognise username and or password

I can sign in on my phone but it doesn’t recognise my details on the tv. Any ideas? 

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dopey2009
Occasional Poster

Re: why does my now tv box not recognise username and or password

yess and my email address

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dopey2009
Occasional Poster

Re: why does my now tv box not recognise username and or password

no when i try signing it its saying incorrect information but its not as i signed in my account on my computer 

 

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dopey2009
Occasional Poster

Re: why does my now tv box not recognizing user name and or password

no when i try signing it its saying incorrect information but its not as i signed in my account on my computer 

 

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