why does my now tv box not recognise username and or password

[CaraS]

Hi, 

I have just signed up for a free trial Cinema pass. I am able to log on using my iPad and my Laptop. Unfortunately, when I come to log in to my white set top box, it says it it does not recognise an account with my details. 

I have tried the the above and watched part of a film on both my iPad and my laptop but the set top box still won’t recognise my account. 

I have switched the box off for several minutes and restarted it and still no change. Can you advise? 

Thabk you. 

[Peeperz]

I can sign in on my phone but it doesn’t recognise my details on the tv. Any ideas? 

[dopey2009]

yess and my email address

[dopey2009]

no when i try signing it its saying incorrect information but its not as i signed in my account on my computer 

[dopey2009]

no when i try signing it its saying incorrect information but its not as i signed in my account on my computer