why does my now tv box not recognise username and or password

[Anonymous User]

Why does my now tv box not recognise username or password -both correct and case correct

[caseyb1993]

Hi there @Anonymous User 🙂

Are you trying to log in on the white box? 

[Anonymous User]

Won a voucher for 3 months of now tv!!

I sign in on my phone, everything's lovely. I go to sign into my box and absaloutly nothing happens. I reset the whole box and it still won't let me sign in. I can sign in on my phone perfectly fine, what is going on?

[SeeMoreDigital]

Hi @Anonymous User

Do you have any special characters in your current username and/or password, such as an % or + or $ etc?

It would appear that when NOW TV issued their last 'app' update for (Roku) hardware playback devices, it broke support for some special characters...

And please confirm which model of NOW TV box are you using?

[Anonymous User]

No the only special character is 2

[SeeMoreDigital]

Hi @Anonymous User

• Are you an existing or brand new NOW TV subscriber?
• What's the make and model number of the device(s) you're using to access and play NOW TV content?
  [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
• How is your NOW TV playback device connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
• What things have you already tried to get your NOW TV playback device working again?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!

Cheers

[Anonymous User]

I couldn't log in so reset my password and then rest then now tv box as it told me to do now I can't log in as the log in screen is huge and I can only see a small amount on my screen. I have tried changing the display settings on my tv but that doesn't do anything. The initial set up bit is normal size it is only when I get to the log in screen there is a problem. Any ideas?

[Anonymous User]

Same here over and over again

[Anonymous User]

ve just got back from holiday. I'm being asked to sign in and after about 10 attempts, resetting nowtv box by factory reset and then by pin - I still cant log in.

Its username password not recognised!!

/|\

[SeeMoreDigital]

Hi @Anonymous User,

Ordinarily your 'Username' will not be your email address.  Also do you have any special characters in your current password, such as an % or + or $ etc? As it would appear that recent NOW TV app updates have either broke or removed support for some special characters...

And can you please confirm which model of NOW TV box are you using?

Cheers

[Anonymous User]

Hi same issues as below I have an account and password which works on my computer but it says it is invalid when setting it up on my to. Very frustrated I've been trying for a few days now.