cancel
Showing results for 
Search instead for 
Did you mean: 
marpot
Mentor

Re: why does my now tv box not recognise username and or password

It suddnenly sprang into life! Maybe some advice to the effect to "try again an hour after registering" in the instructions would have been helpful!

0 Thanks
Reply
Nan06
Mentor

Re: why does my now tv box not recognise username and or password

I can't log in either - though can on PC.....is there a way of doing caps on TV screen?

0 Thanks
Reply
Aaron-S
NOW TV Team (Retired)

Re: why does my now tv box not recognise username and or password

Hi Nan06,

 

Thanks for getting in contact with us.

 

If you are having issues signing in you may not be connected fully to the Internet. Try moving the box closer to your router to see if this has an effect. You should also check your connection quality in settings and make sure that the box' firmware is up to date.

 

Regards,

 

Aaron

NOW TV Team

0 Thanks
Reply
afghani81
Advocate

Re: why does my now tv box not recognise username and or password

it says wrong password which i have now reset number of times

 

 

0 Thanks
Reply
afghani81
Advocate

Re: why does my now tv box not recognise username and or password

oops your now tv account isnt set up cporrectly(46) (10020)

0 Thanks
Reply
afghani81
Advocate

Re: why does my now tv box not recognise username and or password

do i need to add payment details is that the issue

0 Thanks
Reply
Char-A
NOW TV Team (Retired)

Re: why does my now tv box not recognise username and or password

@afghani81 Yes.

This is indicating you have not completed your registration to the service.

When registering you need to enter in your personal details, bank details and create pins for the 30 day free trial.

If you have not done this you won't be able to use the service.

 

Char

NOW TV Team

0 Thanks
Reply
Nan06
Mentor

Re: why does my now tv box not recognise username and or password

Thanks - sorted now. It was simply I didn't realise I could use a cap letter!!!!

thomas1784
Advocate

Re: why does my now tv box not recognise username and or password

no no problems just keeps going back 2 subscribe now but i can get in2 the films on my laptop not my tv

 

0 Thanks
Reply
Char-A
NOW TV Team (Retired)

Re: why does my now tv box not recognise username and or password

@thomas1784 is this on a LG TV? Or via which device is this happening please?

 

Char

NOW TV Team

0 Thanks
Reply