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colin01407
Occasional Poster

Re: why does my now tv box not recognise username and or password

thanks for getting back to me. My fault setting's to high on computer, all o.k now

every thing working. made up fantastic love it.
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huw12
Contributor 1

Re: why does my now tv box not recognise username and or password

No result code just prompts try again
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huw12
Contributor 1

Re: why does my now tv box not recognise username and or password

No result code just try again

Tags (1)
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Zaheer-H
NOW TV Team (Retired)

Re: why does my now tv box not recognise username and or password

Hi huw12,

 

Thank you for you post.

 

Have you signed up for a movies, entertainment or a sports package?

 

If you signed up for one of these packages please do the following.

 

Sign into your fully active NOW TV account only on a pc/laptop or a mac then watch content for a minute or so. Then reset your NOW TV Box then sign in using exactly the same username and password as you did on your pc/laptop or mac with NOW TV.

 

Thanks,

 

Zaheer

 

NOW TV Team. 

Satellitenigel
Occasional Poster

Re: why does my now tv box not recognise username and or password

Put username in don't know password
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Igor-Z
NOW TV Team (Retired)

Re: why does my now tv box not recognise username and or password

Hi Satelltenigal,

 

Thanks for your post.

 

We apreciate you taking some time out to contact NOW TV.

 

Sorry to hear that you are having issues with your log in details.

 

Forgotten Password

  1. Click password.
  2. Enter your username and click Continue. (this must be the username you used when creating the NOW TV account)
  3. You’ll need to reset your password using either your email address or security question. Follow the prompts and you'll be able to create a new password.

Regards

 

Igor

 

NOW TV Team

 

 

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Gfrtge
First Poster

Re: why does my now tv box not recognise username and or password

I am having same problem I can log in on mobile and app but the box is not recognising log on details
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Zaheer-H
NOW TV Team (Retired)

Re: why does my now tv box not recognise username and or password

Hi Gfrtge,

 

Thank you for your post.

 

To resolve this please go onto the NOW TV website on a pc/laptop or a mac only. Then click on forgotten username and password link and retireve your username and password for your fully active NOW TV account.

 

Then reset your NOW TV Box and then sign in with the correct details.

 

Thanks,

 

Zaheer

 

NOW TV Team.

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marpot
Occasional Poster

Re: why does my now tv box not recognise username and or password

I have a new nowtv box and have gone through the set up procedure with no problems.However i am now trying to log in and enter my username and password but the tv screen just keeps cycling through the username and password screens.

Char-A
NOW TV Team (Retired)

Re: why does my now tv box not recognise username and or password

@marpot - we had a few updates as Tom-R has posted here.

You may need to reset your Box.

 

Thanks a lot.

 

Char

NOW TV Team