Thanks for getting in touch.
Are you using the NOW TV Box or any other device that is linked to your TV?
Regards,
Birgit
NOW TV Team
I'm trying to log in, it recognises my password then states sign in unsuccesful
@dominicread123 wrote:I'm trying to log in, it recognises my password then states sign in unsuccesful
This might be caused by one of two things
You don't have multiple NowTV accounts. Do you?
To reset your password Go Here
If you're a brand-new customer make sure you have finished all the steps in this Help topic by using a PC
Hope that helps
Sorry to hear this.
Are you able to sign into any other device?
Can you please sign into a PC/Laptop and try to play content?
Once you have done this can you then try to sign into your NOW TV Box.
Thanks,
Karl
NOW TV Team
I have just bought an entertainment pass on my account but my NOWTV box will nt let me sign in?
Hi @chrisreyno
Thank you for getting in touch. Sorry about this, are you able to sign in on none of your devices? Are you able to sign in and view content now?
Thanks
Ranj
NOW TV Team
@chrisreyno hopefully we know the issue, however it does require you making a change in the router. If you know how to log in to it you need to change the channel it uses from Auto, 12 or 13 to anything else (1, 6 and 11 are the recommended ones).
If you have no idea about changing settings on your router let us know the make and model, plus who your Internet is with and I'm sure someone can provide the steps.