05-11-2013 21:43
Why does my now tv box not recognise username or password -both correct and case correct
Solved! Go to Solution.
08-11-2013 8:39
06-11-2013 11:08
Hi huw12,
Sorry to hear you are having issues signing into your NOW TV Box.
Can I ask you what exactly happens when you try to sign into the box? Are you receiving an error message at all? If so, can you quote it hear for me so we can work on finding a resolution for you.
Thanks,
Aaron
NOW TV Team
07-11-2013 24:51
07-11-2013 11:00
@Anonymous User is this just on your NOW TV Box? Are you able to log in using a desktop or laptop device fine and playout movies or is this across all devices?
Char
NOW TV Team
07-11-2013 18:23
11-07-2019 13:34
no when i try signing it its saying incorrect information but its not as i signed in my account on my computer
11-07-2019 13:38
no when i try signing it its saying incorrect information but its not as i signed in my account on my computer
26-11-2013 19:06
26-11-2013 21:47
Hi Gfrtge,
Thank you for your post.
To resolve this please go onto the NOW TV website on a pc/laptop or a mac only. Then click on forgotten username and password link and retireve your username and password for your fully active NOW TV account.
Then reset your NOW TV Box and then sign in with the correct details.
Thanks,
Zaheer
NOW TV Team.
21-09-2019 18:39
I can't sign in on my account on my tv but it works on my mobile phone