05-11-2013 21:43
Why does my now tv box not recognise username or password -both correct and case correct
Solved! Go to Solution.
08-11-2013 8:39
08-11-2013 8:39
31-08-2017 12:01
I am havin g thew same problem 4 tyears later.......not good!!!!
31-08-2017 12:11
@Anonymous User
Hi NP
I've got a (silly) question for you, have you tried using your username and password with only alphanumeric characters?
You see, it's been known for sometime that non-alphanumeric characters, like @, <, >, ?, &, etc, causes the Now TV's system problems.
UK Bob
08-11-2013 10:20
No result code just try again
08-11-2013 21:09
Hi huw12,
Thank you for you post.
Have you signed up for a movies, entertainment or a sports package?
If you signed up for one of these packages please do the following.
Sign into your fully active NOW TV account only on a pc/laptop or a mac then watch content for a minute or so. Then reset your NOW TV Box then sign in using exactly the same username and password as you did on your pc/laptop or mac with NOW TV.
Thanks,
Zaheer
NOW TV Team.
12-08-2018 19:59
Hi,
I have just signed up for a free trial Cinema pass. I am able to log on using my iPad and my Laptop. Unfortunately, when I come to log in to my white set top box, it says it it does not recognise an account with my details.
I have tried the the above and watched part of a film on both my iPad and my laptop but the set top box still won’t recognise my account.
I have switched the box off for several minutes and restarted it and still no change. Can you advise?
Thabk you.
11-07-2019 12:59
yess and my email address
22-11-2013 21:48
23-11-2013 12:44
Hi Satelltenigal,
Thanks for your post.
We apreciate you taking some time out to contact NOW TV.
Sorry to hear that you are having issues with your log in details.
Forgotten Password
Regards
Igor
NOW TV Team
03-01-2014 9:57
it says wrong password which i have now reset number of times