05-11-2013 21:43
Why does my now tv box not recognise username or password -both correct and case correct
Solved! Go to Solution.
08-11-2013 8:39
28-02-2017 24:07
28-02-2017 4:03
Do you have any funny characters in your password? From the huge amount of posts regarding login issues in this forum lately it seems many people are experiancing problems logging in due to a bad software update which has issues with password that contain such characters.
Have a try on changing your password using just letters and numbers and see if that helps.
28-02-2017 7:56
19-02-2017 17:23
Started my subscription again and again I'm getting the same problem with 'Sorry, we did not recognise your login details' Login details work on laptop. Changed password numerous of times, no special characters in the passwords, I've also reset the Roku player and still nothing. What can I do and will this problem ever be fixed or will it just mysteriously work again?
19-02-2017 17:34
Again same problem as 2 years ago. I started my subscription again and starting to wonder why I have... again it's telling me 'Sorry, we did not recognise your login details'. I've done everything from changing passwords to resetting my Roku Box. I can login just fine on the laptop and watch it on there but still this problem continues with the Roku app. Can you please fix this, this has been happening for years and I am surprised you haven't fixed it yet! It's really frustrating! Is it just going to myseriously work again after this post? Probably...
20-02-2017 10:32
@Anonymous User wrote:
Again same problem as 2 years ago. I started my subscription again and starting to wonder why I have... again it's telling me 'Sorry, we did not recognise your login details'. I've done everything from changing passwords to resetting my Roku Box. I can login just fine on the laptop and watch it on there but still this problem continues with the Roku app. Can you please fix this, this has been happening for years and I am surprised you haven't fixed it yet! It's really frustrating! Is it just going to myseriously work again after this post? Probably...
@Anonymous User
Hi Chris
When trying to log into the roku are you using your email address or username or have you tried both?
Have you checked all the software is up to date
Also if you can could you try and get an alternative nowtv login to check if the problem is with your account or with the Roku box
Thanks
Aaron
26-02-2017 17:18 - edited 26-02-2017 17:21
my tv box will not let sign in but can online, or using android device
have tried all ideas listed . please help
26-02-2017 17:23
Hi @Anonymous User,
Do you have any special characters in your current username and/or password, such as an % or + or $ etc?
It would appear that when NOW TV issued their last 'app' update for (Roku) hardware playback devices, it broke support for some special characters...
Cheers
26-02-2017 17:57
20-04-2017 17:40
Hi
i can't log in to my white now tv box but I can on a smart box can you help me please?