05-11-2013 21:43
Why does my now tv box not recognise username or password -both correct and case correct
Solved! Go to Solution.
08-11-2013 8:39
29-04-2016 9:03
02-05-2016 17:28
02-05-2016 17:35
02-05-2016 17:44
03-05-2016 14:20
Hi @Anonymous User
If you can also make sure that you are not using any VPN's when using NOW TV and also that you are based within the UK.
As per our terms and conditions if our systems detect that you are doing either of the above it may create issues for you to stop your viewing.
Thanks
Andy
08-05-2016 9:18
08-05-2016 9:24
27-05-2016 11:25
30-05-2016 17:48
Really sorry to hear that @Anonymous User
I wouldn't think that you're entering it wrong if you're able to sign in on the website so it sounds like there's something going on with the box or the connection itself.
Can you try turning off your router for around a minute, then give it another go?
Are you able to sign in on any other devices that use an app?
Just also wanted to point out since you're on vacation (hope you're enjoying it) if you're outside of the UK, then you won't be able to access NOW TV content unfortunately. In case you weren't aware.
Thanks,
Ryan
NOW TV Team
31-05-2016 6:27
Are you using the username or email address to login into the app? Make sure you use your username as the email does not work (although strangely enough you can use either to log into this site or sky).