05-11-2013 21:43
Why does my now tv box not recognise username or password -both correct and case correct
Solved! Go to Solution.
08-11-2013 8:39
21-08-2014 16:07
24-08-2014 19:58
16-03-2015 20:48
I have just bought an entertainment pass on my account but my NOWTV box will nt let me sign in?
17-03-2015 16:24
Hi @Anonymous User
Thank you for getting in touch. Sorry about this, are you able to sign in on none of your devices? Are you able to sign in and view content now?
Thanks
Ranj
NOW TV Team
17-03-2015 22:13
17-03-2015 22:16
@Anonymous User hopefully we know the issue, however it does require you making a change in the router. If you know how to log in to it you need to change the channel it uses from Auto, 12 or 13 to anything else (1, 6 and 11 are the recommended ones).
If you have no idea about changing settings on your router let us know the make and model, plus who your Internet is with and I'm sure someone can provide the steps.
17-03-2015 22:28
17-03-2015 22:49
@Anonymous User I think it's a buggy firmware update you probably got last night. Follow this help guide from Virgin and set the channel to 1, 6 or 11.
28-05-2015 23:28
20-12-2015 16:48